Customers are smarter than you think!

athahar
2 min readApr 12, 2021

--

What can you use the keys for, other than the actual purpose it was designed for?

Photo by Jaye Haych on Unsplash

If you think deep, you’d be amazed at the other things you have used it for

  • Scratching a scratch card
  • Cutting a cello tape
  • Opening a box 📦
  • Trying to fix a screw if that diameter allows it
  • Applying pressure on the envelope
  • Remove the mud from your shoes
  • Clean car tyre threads
  • Trying to dig in the sand/soil
  • And many other creative use cases!

Isn’t that amazing, a key built to open a lock, can find so many creative uses?

Let me tell you a story from my product development at Shipwaves

We had built a feature based on a lot of research – compare rates, and book the cargo freight aimed at logistics managers of the businesses.

We were happy with the usage patterns of the feature! But we had a sweet surprise, in the second week of the launch, we got quite amused with some unique feedback from a lot of customers – they use the rate comparison not just for booking, but for winning deals! And those users were not logistics managers, but the sales people of those companies!

Just one of the many examples we have seen in as our product is evolving.

One thing is certain- The end consumers are more smarter than you think!

--

--

athahar

Product and technology guy | Learning and implementing new trading techniques in the stock market